FAQ 2020-11-17T10:32:27+00:00
What should I do if I have a problem with the product? 2020-11-17T09:44:06+00:00

In order that we can investigate a complaint we must receive the following information:

Product name, product code, lot number, qty involved, exact details of the claim.

Please send you claim to your local dictributor or if you are a distributor to export@biolab.hu.

What do the *, ** and *** signs mean next to the culture media names in our price lists? 2020-11-17T09:40:55+00:00

 * Base media, supplement is needed. In our price list you can find the belonging supplement to a base media.

** This media can be ordered only with Biolab supplement.

*** KIT This media consist of a base medium and one or more supplements needed for the complete base media. The price also includes the base media and the belonging supplements. Shelf life of the KITs is different from the base media!

Where can I find Biolab product information (TDS + SDS)? 2020-11-17T09:38:59+00:00

Open any product range in the product list where you can download all available documents belonging to a product.

For any technical support please contact export@biolab.hu.

How can I download the Quality Certificates? 2020-11-17T09:37:21+00:00

Open any product range in the product list and click on the Download sign. It will navigate you to another site where you need to click on QC certificate and enter the requested data (Lot number + packaging) to receive the certificate.

The non-downloadable certificates are sent to the distributors via mail.

What are the main product shelf lives? 2020-11-17T09:35:41+00:00

Dehydrated culture media: 3 years

Bottled media: 3 months

Tubed media: 6 months

Plated media: 3 months

Plated media with blood: 2 months

Reagents and stains: 1 year

Antibiotic discs: 12-30 months

Are there any minimum order quantities? 2020-11-17T09:33:58+00:00

Only for:

 

Ready-to-use culture media

plated media 90 mm: 10 pcs/pack

plates media 55 mm: 20 pcs/pack

tubed media: 50 pcs box

 

Antibiotics discs   250 dics/5 vials/pack

What is the general lead time from order processing? 2020-11-17T09:32:14+00:00

Culture media, supplements and reagents: 4 weeks

Plastic disposables: 4 weeks

(Petri dishes must be agreed in advance)

Antibiotic discs: 4-12 weeks

How can I order? 2020-11-17T09:29:03+00:00

If you are a distributor, you can contact export@biolab.hu, if you are a user, ask you local distributor (check on the distributor map) or contact export@biolab.hu.